youssef lamrabate
@yousseflamrabate
I support customers, sales operations, quality control, and retail teams in dynamic environments.
MoroccoWhat I'm looking for
I've worked at Tinjis Group's call center since 2022 across B2B, sales, quality assurance, quality control, and customer service, handling customer calls and complaints.
I've also managed a clothing store in Tangier, created graphic designs including logos and advertising, and gained experience in retail at Marjane Tangier. My background in private law and criminal sciences supports my communication, problem-solving, and operational work.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Tinjis Group
Jan 2022 - Present (4 years 8 months)
Handled customer calls and complaints as part of a call center team, with roles in B2B sales, quality assurance, and quality control.
Store Manager
Clothing Store
Jan 2022 - Dec 2022 (11 months)
Managed a clothing store in Tangier, overseeing daily operations and sales.
Graphic Designer
Self Employed
Jan 2021 - Dec 2021 (11 months)
Provided graphic design services including logo design and advertising materials.
Sales Associate
Marjane Tangier
Jan 2021 - Feb 2021 (1 month)
Worked for two months at the Marjane Tangier Shopping Center in a photo shop role.
Professional Experience
Free Trade
Jan 2016 - Dec 2018 (2 years 11 months)
Gained professional experience in free trade for two years.
Education
Degrees, certifications, and relevant coursework
Faculty of Legal, Economic and Social Sciences – Tangier
Master, Criminal Sciences and Security Studies
2018 - 2020
Master in Criminal Sciences and Security Studies from the Faculty of Legal, Economic and Social Sciences in Tangier from 2018 to 2020.
Faculty of Legal, Economic and Social Sciences – Tangier
Bachelor's Degree, Private Law
2016 - 2017
Bachelor's Degree in Private Law from the Faculty of Legal, Economic and Social Sciences in Tangier from 2016 to 2017.
ISTA TFZ – Tangier
Technician, Mechanical Manufacturing
2015 - 2015
One-year Mechanical Manufacturing Technician program at ISTA TFZ in Tangier.
Allal El Fassi High School – Tangier
Baccalaureate, Physics
2014 - 2014
Baccalaureate in Physics from Allal El Fassi High School in Tangier.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
Skills
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