Open to opportunities

Yolisa Matshange

@yolisamatshange

Remote customer support and administrative professional who handled 60+ daily inquiries at Postnet and streamlined remote office workflows.

South Africa

Message

At Postnet, I resolved an average of 60+ daily customer inquiries about international courier services, printing, and parcel tracking. I also handled quotations, invoicing, cash-up reporting, and POS transactions.

As a Freelance Administrative Consultant, I streamlined remote office administration and digital record management, maintaining 100% data integrity across operational workflows. I also prepared billing and contracts and designed marketing assets using Canva.

Experience

Work history, roles, and key accomplishments

Administrative Consultant

Freelance

Jan 2026 - Aug 2026 (7 months)

Streamlined remote office administration and digital record management, maintaining 100% data integrity. Executed manual hour tracking, payroll calculations, invoicing, and contract preparation for client accounts.

Data Entry Digital record management Invoicing Payroll Contract Preparation Canva Google Workspace Microsoft Office

Customer Service Representative

Postnet

Aug 2022 - Dec 2025 (3 years 4 months)

Resolved an average of 60+ daily customer inquiries regarding international courier services, printing specifications, and parcel tracking. Managed financial transactions, quotations, invoicing, and daily cash-up reporting.

Customer Support Email Support Live Chat Ticket Management POS systems Invoicing Data Entry Canva

Sales Consultant

OK Furniture

Jun 2018 - May 2022 (3 years 11 months)

Verified and processed 20+ customer credit applications weekly with strict adherence to data compliance regulations. Executed back-office administrative tasks including high-volume correspondence, scanning, and indexing documents into internal databases.

Data Entry Customer Correspondence Document Management Database Management Administrative Support