Yolaunda McCrary

As a Revenue Integrity Analyst, I manage patient records, ensuring compliance and reducing outstanding receivables. I audit and code patient encounters for accuracy and document accounts for stakeholder reporting. My role includes managing claim edits to enhance reimbursement and training staff in investigative techniques.

In my role as a Patient Care Coordinator, I educated and counseled patients, managing call queues to determine healthcare needs and ensuring transparency in information access. I utilized Salesforce techniques to generate repeat visits.

As an ICU Secretary, I directed and managed patient information and logistics, providing administrative support and communication with clinical teams to ensure efficient operations.

In my role, I collaborated with clinical teams to reinforce billing procedures and managed EMR and patient relations. I streamlined issue resolution by implementing a new follow-up system, enhancing operational efficiency.

As an Accounts Receivable Analyst, I improved client follow-up processes, reduced outstanding receivables, and achieved faster payment processing by automating invoice handling. I also enhanced collection rates through staff training on negotiation techniques.

Completed training to become a Certified Revenue Cycle Representative, focusing on revenue cycle management and healthcare billing processes.

Pursuing a Bachelor in Healthcare Administration, focusing on the principles of healthcare management, policy, and administration to enhance operational efficiency in healthcare settings.