At Airtel Payments Bank, I own end-to-end design for consumer and merchant banking apps serving 85M+ monthly active users. I translated insights from 500+ customer interactions into 50+ shipped improvements, including a fraud-reporting feature, security command centre, and account-unfreeze journey that lifted customer engagement by 60%.
I partnered with engineering, business, and marketing leadership to take the consumer app and website from 0→1, reducing user churn by 75%, and built the app's design system, cutting design-to-dev handoff time by 90%. Before that, I designed learning-app experiences at BYJU'S, voter-facing campaign experiences at IPAC, and brand identities for national brands at Gulabo Design.
