Yogesh Deokar

YD

Looking for a job

Yogesh Deokar

@yogeshdeokar

Escalation and service delivery specialist at Tech Mahindra who investigated complaints and led service restoration for critical incidents.

At Tech Mahindra, I investigated unresolved and escalated complaints, coordinated issue reviews with internal teams, and kept customers updated on resolution progress. I also led service restoration efforts for critical incidents and prepared Excel reports for management reviews and operational tracking.

Experience

Work history, roles, and key accomplishments

TM

Senior Analyst (SOC Team)

Mar 2023 - Aug 2025 (2 years 5 months)

Investigated escalated complaints and coordinated with stakeholders for resolution. Led service restoration for critical incidents and delivered Excel-based reports for management reviews.

Escalation Handling Incident Management Service Restoration Root Cause Analysis Stakeholder Communication SLA Compliance Excel Data Reporting

SE

Collection Team Leader / Collection Associate

Sai Enterprises

Jan 2017 - Feb 2023 (6 years 1 month)

Handled customer follow-ups, escalations, and payment recovery as a Collection Associate. Promoted to Team Leader, managing team performance and compliance monitoring.

Customer Follow up Payment Recovery Escalation Handling Team Management Performance Monitoring Compliance Process Optimization

Education

Degrees, certifications, and relevant coursework

UA

USS Academy

Data Science Course, Data Science

Pursuing a Data Science course at USS Academy.

IU

Indira College, Pune University

Master of Commerce, Commerce

Completed a Master of Commerce (M.Com) degree from Indira College, Pune University in 2023.

IU

Indira College, Pune University

Post Graduate Diploma

Completed a Post Graduate Diploma from Indira College, Pune University in 2021.

IU

Indira College, Pune University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce (B.Com) degree from Indira College, Pune University in 2020.

Tech stack

Software and tools used professionally

MySQL

Google Workspace

Microsoft Excel

SQL

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

30k+ USD

Job categories

Escalation and Service Delivery Specialist Service Delivery Specialist Customer Support Specialist Incident Manager Quality Analyst Collections Team Lead

Skills

Investigation Escalation Escalation Resolution Incident Management Service Restoration Service Delivery Management SLA Compliance Root Cause Analysis problem resolution Customer Support Complaint Management Stakeholder Coordination Process Optimization Continuous Improvement Quality Audits Operational Reporting

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