Yessica P

I’m a bilingual medical assistant committed to fostering inclusive, supportive care environments while using clear communication to build trust with diverse patients. I bring over 14 years of customer service experience, consistently resolving complex issues through effective English and Spanish communication.

In high-volume roles, I’ve handled 20+ daily calls, maintained detailed records, and updated information to improve data accuracy and service efficiency. I’m skilled at managing inquiries, responding to product and service questions, and collaborating with management to resolve escalated, complex problems.

I earned my MEDICAL ASSISTANT DIPLOMA (South Florida Institute of Technology, Jul 2021 - Jun 2022) after graduating the program and training on the skills required. I also bring hands-on patient-focused strengths, including CNA experience and patient care.

Earlier positions strengthened my customer-first approach—whether as a waitress handling challenging interactions and efficient checkout procedures, or as a retail sales associate managing POS workflows, payment processing, and organized store presentation. I’m proactive, empathetic, and disciplined about professionalism, accuracy, and active listening.