At Higgsfield AI, I handle user questions about image and video generations, accounts, subscriptions, credits, and billing. I troubleshoot generation issues by understanding how the models and settings work, then guide users toward better results.
As a Middle CX Representative Specialist and junior team lead, I’m a first escalation point for the support team. I onboard and mentor new CX agents, help with difficult cases, and share knowledge about product updates and new model releases.
Previously, I sold Endpoint Security solutions to B2B clients at Alexis Company, managing deals from first contact to closing. I also consulted companies on their security needs and explained technical concepts in business terms.
Across roles at Study in Asia, Relog.kz, and Kitchen.kz, I worked in education consulting, IT software, and commercial equipment sales. I’m a Computer Science graduate who works with users and clients in Kazakh, Russian, and English.
