Iām looking for a remote operations or quality role in EdTech. With 10+ years in ELT and experience leading a team of 12 educators, I know how to support teachers at scale and drive measurable results ā 54%ā91% student attendance at YouCanSpeak.
Looking for a job
Elena User
@yelena
Tutor operations manager at Novakid assessing lesson quality and coaching EFL tutors.
South KoreaWhat I'm looking for
At Novakid Inc., I conducted lesson quality assessments for Filipino EFL tutors and provided structured feedback to improve lesson delivery. I also coordinated with operations on scheduling, quality escalations, and tutor communications.
At YouCanSpeak, I led a team of 12 educators across methodology, QA, and professional development. I increased student attendance from 54% to 91% and reduced cancellations to one per month across 75 scheduled sessions.
At English Tochka, I designed course architecture and assessment frameworks for online ELT products. I also teach at RayeJ Academy, delivering task-based, IELTS prep, and conversational lessons. I hold an MA in TESOL & Content Development, CELTA certification, and a Cambridge YLE assessor credential, and I'm pursuing a PhD in Applied Linguistics.
Experience
Work history, roles, and key accomplishments
RA
Current
English Teacher
RayeJ Academy
Mar 2023 - Present (3 years 7 months)
Delivered task-based, IELTS prep, and conversational lessons for kids, teens, and adults. Developed specialist materials and maintained progress tracking and monthly learner reports.
Conducted lesson quality assessments for Filipino EFL tutors and provided structured feedback to improve teaching standards. Coordinated with operations on scheduling and quality escalations.
YO
Head of Methodology Department
YouCanSpeak
Oct 2024 - Jun 2026 (1 year 8 months)
Led a team of 12 educators, increasing student attendance from 54% to 91% and reducing cancellations to 1 per month. Designed observation frameworks and developed KPIs for tutor performance.
ET
Methodologist & Content Creator
English Tochka
May 2024 - Feb 2026 (1 year 9 months)
Designed course architecture and assessment frameworks for online ELT products. Collaborated with experts to produce digital learning content and quality rubrics.
Online ESL Teacher
Puzzle English
Jul 2022 - Jun 2023 (11 months)
Facilitated interactive speaking sessions in a high-volume online environment.
Education
Degrees, certifications, and relevant coursework
IE
International Graduate School of English
PhD, Applied Linguistics
2025 -
Pursuing a PhD in Applied Linguistics, ongoing since September 2025.
IE
International Graduate School of English
Master's Degree, TESOL & Content Development
2023 - 2024
Completed a Master's degree in TESOL and Content Development from March 2023 to August 2024.
II
ITI Istanbul
CELTA, Teaching English to Speakers of Other Languages
2022 - 2022
Earned the CELTA certification in October 2022, passing 90% of assignments without resubmission.
MU
Moscow State Teacher Training University
Bachelor of Arts, English Philology
2011 - 2015
Activities and societies: Full undergraduate scholarship recipient
Earned a Bachelor of Arts in English Philology with a focus on Teaching English as a Second Language, as a full undergraduate scholarship recipient.
Cambridge Assessment English
Cambridge YLE Assessor, Young Learners English
Holds the Cambridge YLE Assessor credential for Young Learners English.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
South KoreaAuthorized to work in
KazakhstanSalary expectations
20k-50k USD
Social media
Skills
Tutoring Operations ManagementTutor Quality AssuranceClassroom ObservationsTeacher Feedback CollectionTeacher CoachingTeacher TrainingTurnover and Attendance MetricsScheduling and CoordinationELT MethodologiesESL Curriculum DesignCourse Structure DesignLearner Outcome DesignEvaluation FrameworksQuality RubricsKPI development
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