yasmine osama

Owns the full lifecycle of a large-scale public-facing telecommunications platform supporting B2C and B2B use cases, from discovery and roadmap to launch and continuous optimization. Defines the roadmap, owns the backlog, and drives Agile/Scrum delivery across engineering, UX, and partners.

Led enterprise-wide process transformation across 15+ departments and multiple subsidiaries, covering assessment, redesign, standardization, governance, and approval. Conducted As-Is assessments and designed optimized To-Be workflows using BPMN, reengineering processes across Sales, Customer Service, Logistics, and other functions.

Analyzed and documented As-Is processes, identified operational gaps and inefficiencies, and recommended workflow improvements within a microfinance environment. Partnered with process owners and business teams to define requirements and streamline workflows across financial services operations.

Supported day-to-day accounting and financial operations, building a strong foundation in financial controls and business operations that later supported process and product transformation work.

Professional Scrum Product Owner I (PSPO I) certification in agile product and delivery management.

Preparation course for Lean Six Sigma Green Belt certification.

Master of Business Administration with a focus on Accounting.

Bachelor's degree in Accounting and Finance.

Professional development training in leadership, problem solving, and high-impact presentation.