Open to opportunities

Yasmine Diab

@yasminediab

Message

I drive sales, retention, and customer resolution across hospitality, B2B billing, and e-commerce support.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer experience or sales role where I can drive revenue, retain customers, resolve complex issues, and manage accounts using CRM and customer support platforms.

At Sutherland supporting Hilton, I delivered consultative sales, strategic upselling, revenue generation, and customer retention, earning recognition as a top performer for commercial performance.

I've also managed B2B accounts, billing operations, and escalations for Optimum through Intelcia, and handled refunds, order resolution, account support, and shopper coordination for Instacart through Octopus. I use Salesforce, Amazon Connect, VMware, LightSpeed, and CRM platforms to manage reservations, accounts, cases, and customer records.

Experience

Work history, roles, and key accomplishments

Premium Sales Representative

Sutherland

Dec 2025 - Aug 2026 (8 months)

Delivered consultative sales, strategic upselling, revenue generation, and customer retention. Recognized as a top performer for outstanding commercial performance.

Salesforce Amazon Connect CRM Consultative Selling Upselling Revenue Generation Customer Retention

Customer Care Representative

Octopus

Sep 2025 - Dec 2025 (3 months)

Managed refunds, order resolution, account support, and shopper coordination. Used Salesforce and CRM platforms for case management, customer records, and order tracking.

Salesforce CRM Case Management Order Tracking Refunds Customer Support