At HCLTech, I deliver end-to-end remote desktop support for PepsiCo users worldwide, resolving technical issues accurately while meeting SLA commitments.
For IHG Hotels, I support hotel management systems across APAC, EMEA, and Europe. I work with Oracle Opera, Active Directory, OPI certification installation and integration, ServiceNow ticketing, and complex client escalations.
I've created user manuals, guided teams through issue-resolution processes, and contributed through training, documentation, and knowledge management.
My work has earned two consecutive Achiever’s League Awards at HCLTech and four consecutive months as ServiceNow Quality Audit Topper. I'm Microsoft 365 and ITIL certified, with an MCA and BCA in Computer Science.
