At HCL Technologies, I lead service delivery, IT operations, project management, and support services for global clients, with a focus on SLA, KPI, and customer satisfaction targets.
I manage client and vendor relationships and drive incident, problem, change, major incident, and escalation management to support service availability and business continuity.
At Aricent Technologies Ltd, I managed service operations and major incidents, coordinating service restoration and communication while supporting SLA and KPI compliance.
Earlier, at Dell International Services India Pvt Ltd, I delivered IT service operations and technical support, handling incidents, service requests, and escalations within SLA targets.
