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Yas Courtois

@yascourtois

Employee benefits manager at Marsh | MMB, growing a multinational client portfolio by 60% while maintaining retention above 95%.

Mexico

Message

At Marsh | MMB, I deliver benefits solutions for multinational clients in Mexico. I increased the current portfolio by 60% versus last year and maintained retention above 95% through a consultative approach.

I oversee a portfolio of more than 250 multinational clients, representing about 30% of revenue. I coordinate escalations, resolve complex service issues, and help ensure benefits reports are accurate and client solutions align with HR needs.

Experience

Work history, roles, and key accomplishments

Current

Manager Multinational Benefits

Current

Marsh | MMB

May 2024 - Present (2 years 4 months)

Delivering complete benefits solutions for multinational clients, increasing portfolio by 60% and maintaining retention above 95%. Overseeing a portfolio of over 250 multinational clients representing about 30% of revenue.

Employee Benefits Customer Relationship Management Strategic Account Management Data Analysis Compliance Negotiation Consultative Selling

Senior Consultant

Marsh | MMB

Jul 2021 - May 2024 (2 years 10 months)

Specialized in consultative benefits management, designing and implementing comprehensive employee benefit programs. Collaborated with cross-functional teams and conducted market research and analytics to assess strategy success.

Employee Benefits Consulting Market Research Data Analysis Cross Functional Collaboration

Coordinator Office

Insurance Office Zoi Seguros

Feb 2021 - Jul 2021 (5 months)

Accountable for overseeing collective payments and renewals, managing contract renewals, negotiating terms, and coordinating payment processes. Handled client inquiries and maintained service for over 100 policies.

Contract Management Negotiation Client Services Payment Processing Collections

General Administrative

PYME

Jan 2017 - Dec 2020 (3 years 11 months)

Managed diverse administrative tasks for a family business, including office coordination, record-keeping, scheduling, and implementing efficient systems to optimize workflow.

Administrative Support Office Coordination Record keeping Scheduling Workflow Optimization

Analyst

Outsourcing - KCSM

Jan 2015 - Dec 2017 (2 years 11 months)

Specialized in identifying, evaluating, and mitigating potential threats to organizational objectives through measure systems for data consumption.

Risk Analysis Data Analysis Threat Mitigation

Assistant

GSL - Agent office

Jan 2014 - Dec 2015 (1 year 11 months)

Provided administrative support, managed schedules and meetings, handled confidential information, and assisted with client relationships and insurance processes.

Administrative Support Scheduling Confidentiality Client Relations Insurance Processes