Yarle Torrealba
@yarletorrealba
I build customer experience and commercial operations that scale sales, service, and measurable growth.
BoliviaWhat I'm looking for
At Cervecería Boliviana Nacional (AB InBev), I built telesales operations from the ground up, growing the channel to 35% of direct beer sales volume and 25% in SD. I also led nationwide customer operations serving approximately 50,000 customers and teams of up to 100 people.
I've led Contact Center, Customer Experience, NPS, telemarketing, and operations initiatives, including CRM implementations, BEES Care digital solutions, and an NPS improvement from 35 to 58 in 2025. My work combines commercial execution, customer-centric process design, KPI optimization, and cross-functional transformation.
Experience
Work history, roles, and key accomplishments
CXC Head & NPS Leader
Cervecería Boliviana Nacional S.A. (AB InBev)
Jan 2023 - Dec 2025 (2 years 11 months)
Led nationwide Contact Center and Customer Experience operations, managed the NPS program, and implemented BEES Care digital solutions. Utilized Salesforce, Zendesk, Avaya, and InConcert to optimize customer management and service operations.
Education
Degrees, certifications, and relevant coursework
Universidad de Carabobo
Bachelor of Science, Electrical Engineering
2004 - 2009
Pursued a degree in Electrical Engineering, gaining a strong foundation in engineering principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
BoliviaAuthorized to work in
Salary expectations
Job categories
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