Yana Denisova
@yanadenisova
Experienced risk manager with a strong background in compliance.
MoldovaWhat I'm looking for
I am a dedicated professional with a diverse background in risk management, quality assurance, and customer service. My journey began as a Project Manager at the Republican Volunteer Center, where I honed my skills in logistics and project promotion. Over the years, I transitioned into roles such as a Travel Agent and Quality Assurance Analyst, where I developed a keen eye for detail and a commitment to excellence.
Currently, I serve as a Risk Manager at Hot Software, where I leverage my expertise to develop and implement risk management strategies that safeguard organizational integrity. My experience as a KYC Officer has equipped me with the skills necessary to ensure compliance with regulatory requirements while preventing fraud. I thrive in collaborative environments and am passionate about enhancing operational resilience through comprehensive risk management frameworks.
Experience
Work history, roles, and key accomplishments
Risk Manager
Hot Software
Jan 2024 - Present (2 years 5 months)
Developed risk management strategies, conducted assessments, created mitigation plans, and collaborated with teams.
KYC Officer
Hot Software
Jan 2023 - Dec 2023 (11 months)
Conducted KYC processes, verified customer identities, assessed risks, and collaborated on KYC policy development.
Quality Assurance Analyst
SRL Subulam
Jul 2022 - Nov 2022 (4 months)
Compiled quality data, monitored communications, and wrote reports to ensure quality standards.
Fraud Prevention Specialist
Business Class
Jan 2022 - Jun 2022 (5 months)
Reviewed suspicious transactions, analyzed data for fraud patterns, and collaborated with team members to combat fraud.
Travel Agent
Business Class
Sep 2021 - Dec 2021 (3 months)
Provided customer service in English, wrote reports, met deadlines, and worked with the Sabre GDS system.
Quality Assurance Analyst
Kivork SRL
Dec 2019 - Sep 2021 (1 year 9 months)
Compiled data on quality issues, monitored communications, reviewed CRM notes, and provided assessments for sales agents.
Travel Agent
International Travel Network
Jun 2018 - Aug 2019 (1 year 2 months)
Provided customer service in English, wrote reports, met deadlines, and utilized Appolo and Amadeus GDS systems.
Project Manager
Republican Volunteer Center
Sep 2014 - Feb 2016 (1 year 5 months)
Managed logistics for various projects and activities, wrote reports, and promoted projects through advertising.
Education
Degrees, certifications, and relevant coursework
IRIM
Bachelor's Degree, Political Science
2017 - 2020
Focused on International Relations and Political Science.
Tehnological Liceum ORT B.Z. Herzl
High School Diploma, Informatics
2004 - 2016
Studied informatics, Hebrew, Jewish history, literature, and English.
Availability
Location
MoldovaAuthorized to work in
Job categories
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