Yamkela Gigaba

Assisted teachers with classroom preparation and lesson support, helping learners with classwork and academic activities. Organised learning resources, supervised learners during school activities, and provided administrative support with record keeping and filing.

Collected household data for national surveys by conducting interviews and recording accurate information. Captured and verified survey data according to guidelines while ensuring confidentiality and supporting community engagement.

Assisted customers with purchases and product enquiries, and processed cash and card payments accurately at the till. Maintained store cleanliness, supported daily sales targets, and handled customer complaints.

Activities and societies: Conducts independent research on media, culture, and communication trends; develops media literacy and project coordination.

Pursuing a Bachelor of Arts in Communication Studies from February 2025 to present. Strengthens written and verbal communication through research projects, presentations, and critical analysis.

Activities and societies: Practised telephone etiquette; learned sales techniques and customer relationship management.

Completed a Learnership in Contact Centre (NQF Level 2) from October 2022 to January 2023 (sponsored by Glocell). Trained in customer service and call centre operations while handling customer enquiries and service issues.

Activities and societies: Helped maintain computer systems and equipment; developed communication skills when supporting clients.

Completed a Learnership in Technical Support from July 2020 to June 2021. Assisted users with basic technical and IT support, including hardware and software troubleshooting.

Activities and societies: Learned basic construction and bricklaying techniques; assisted with building and construction projects.

Completed a Learnership in Construction Management & Bricklaying (NQF Level 3) from June 2018 to March 2020. Gained practical exposure to construction operations while following workplace safety procedures.

Activities and societies: Improved email communication and digital workplace tool knowledge; enhanced computer literacy for admin tasks.

Completed an End User Computing NQF Level 3 training. Trained in Microsoft Word, Excel, and PowerPoint, and developed data capturing and document formatting skills.

Activities and societies: Developed communication and analytical skills; learned time management and discipline.

Completed the Matric Certificate in 2015, building a strong foundation in academic subjects. Developed time management, discipline, teamwork, and problem-solving skills.

Activities and societies: Learned office organisation, administrative support tasks, and managing office documentation.

Completed (started) an Introduction to Office Administration Certificate on 06 March 2026. Developed document management, filing, and administrative support skills with a focus on effective record keeping.

Activities and societies: Improved teamwork, workplace communication, and critical thinking in a professional setting.

Completed a Learnership in SADICOYDx from July 2024 to December 2024. Built professional workplace and digital skills through training focused on youth development and employability.

Activities and societies: Learned records preservation and storage systems; improved research and administrative documentation skills.

Completed a Higher Certificate in Archives and Records Management in 2024. Developed skills in filing systems, document organisation, and legal/ethical records management.