Looking for a job

yahya ibrahim

@yahyaibrahim

IT Assistant at TOUCH GLOBAL COMPANY who supports Shopify stores and optimizes their performance, SEO, and mobile responsiveness.

Kenya

Message

What I'm looking for

I'm seeking a challenging position where I can use my technical expertise and inventory management background to optimize inventory processes, improve efficiency and accuracy, and contribute to strategic inventory initiatives.

At TOUCH GLOBAL COMPANY, I provide first-line technical support to headquarters and store branch users, troubleshoot hardware, software, and network issues, and work with Shopify POS and its integrations.

I also develop and customize Shopify themes using Liquid, optimize store performance for speed, SEO, and mobile responsiveness, and conduct website audits. My earlier internship at NATIONAL HEALTH INSURANCE FUND included supporting IT systems, networks, servers, and databases.

Experience

Work history, roles, and key accomplishments

Current

IT Assistant

Current

Touch Global Company

Jan 2018 - Present (8 years 10 months)

Provided first-line technical support to internal headquarters and 25 store branches. Developed and customized Shopify themes, managed ad campaigns, and optimized store performance.

Technical Support Troubleshooting Shopify Liquid SEO Mobile Responsive Ness Advertising Campaigns Data Analysis Market Research

Intern

National Health Insurance Fund

Apr 2018 - Jul 2018 (3 months)

Provided technical support, assisted with network connectivity, and conducted maintenance on IT systems. Developed user training materials and collaborated to enhance IT infrastructure.

Technical Support Troubleshooting Network Connectivity System Maintenance Database Management Documentation Collaboration