At Morgan Stanley, I deliver Level 1 and Level 2 technical support for enterprise users, diagnosing hardware, software, and network issues across Windows systems and business applications.
I manage incident and service request tickets through ServiceNow and Jira, documenting resolutions and working to meet SLA requirements in a financial services environment.
I also support device imaging, workstation setup, software deployments, and Active Directory access management, while escalating complex infrastructure issues to engineering teams.
Previously, I delivered enterprise user support at Hexaware Technology, handling desktop and VPN issues, application troubleshooting, and account access. I also assisted with patching and software deployments and contributed to knowledge base improvements.
