Xyrold Rael Ramos

Taught English conversation classes to children, youth, and adults and adapted lessons to diverse learning needs; trained and mentored new missionaries and led a missionary zone to improve collaboration and leadership development.

Handled inbound calls, emails, and live chats to resolve client concerns, provided policy and troubleshooting support, and ensured compliance with HIPAA and data privacy standards.

Provided clerical and back-office support including data entry, document management, scheduling, expense tracking and report preparation to improve client workflow efficiency.

Processed freight and logistics billing documents, verified charges and financial statements, maintained tracking spreadsheets and coordinated with agents to resolve discrepancies.

Supported office operations with data entry, documentation, meeting preparation and financial tracking while maintaining confidentiality and data protection standards.

Guided members in researching and documenting family history records, trained users on genealogy tools, and handled sensitive information with discretion.

Activities and societies: Peer mentoring, public speaking, group facilitation

Completed intensive leadership, teaching, and cross-cultural communication training including lesson planning and group facilitation.

Activities and societies: Call handling and customer service training

Completed NCII vocational training in Contact Center Services focused on English communication, call handling, and customer service protocols.

Pursued Bachelor of Science in Computer Science coursework during 2015–2016.

Completed secondary education with coursework spanning 2011 to 2015.

Completed primary education from 2005 to 2011.