Wanakorn Prompudja
@wwanakorn
Tech Ops & Risk Specialist optimizing processes and digital trust. Reduced AHT by 24.6% with 100% QA accuracy at Accenture.
ThailandWhat I'm looking for
At Accenture, I focused on operational risk and complex incident response within high-volume digital platform environments, primarily supporting payment security and platform integrity.
Working directly with technology and product teams, I helped refine verification workflows to reduce Average Handle Time by 24.6% while maintaining a 100% QA accuracy score across evaluations.
My core background is in Information Technology, and I'm currently expanding into GRC frameworks and ISO 27001:2022 implementation.
Experience
Work history, roles, and key accomplishments
● Risk Management & Control Implementation: Managed high-volume platform environments, identifying and prioritizing operational security risks while deploying effective mitigation strategies to prevent financial and systemic vulnerabilities.
● Policy Enforcement & Audit Readiness: Enforced strict digital compliance guidelines and internal controls; conducted deep-dive investigation and root-cause
Personal Assistant
AA export
Dec 2021 - Apr 2022 (4 months)
Worked as Personal Assistant at AA export.
Website Administrator officer
Kai Market
Mar 2012 - Oct 2020 (8 years 7 months)
Worked as Website Administrator officer at Kai Market.
Customer Service Consultant
AIS - Advanced Info Services Plc.
Oct 2014 - Oct 2016 (2 years)
Worked as Customer Service Consultant at AIS - Advanced Info Services Plc..
Customer Service Officer
AIS - Advanced Info Services Plc.
Jan 2014 - Dec 2015 (1 year 11 months)
Worked as Customer Service Officer at AIS - Advanced Info Services Plc..
Office Administrator
วิริยะประกันภัย
Mar 2015 - Nov 2015 (8 months)
Worked as Office Administrator at วิริยะประกันภัย.
Education
Degrees, certifications, and relevant coursework
ISC2 Certified in Cybersecurity (CC) Cert Prep
Jul 2026
Strategic Leadership for Cybersecurity Managers: From Team Management to Security Culture Developmen
Aug 2026
Anthropic Education
Certificate of Completion: Al Fluency Framework & Foundations
Apr 2026
SkillLane (Microsoft & SkillLane)
Pipeline Security with Azure DevOps
Jul 2026
Accenture
Payment Controls Mastery Certification
Jan 2025
Accenture
Reinvention with Agentic AI
Nov 2025
Accenture Southeast Asia
FY25 IS Elite Advocate
Jun 2025
Skillsoft
Recognizing Hallucinations, Inaccuracies, and Bias in AI
Apr 2025
Skillsoft
Data Analysis for Business Professionals Bootcamp: Session 1 Replay
Oct 2024
Google Cloud 2024
Google Associate Cloud Engineer: Google Cloud Overview
Nov 2024
Skillsoft
AWS Cloud Practitioner 2023: Benefits & Design Principles of the AWS Cloud
Nov 2024
Skillsoft
Developing Emotional Intelligence
Nov 2024
Skillsoft
Complete Guide to Excel 365: Validating, Cleaning, & Performing Lookups on Data
Oct 2024
Skillsoft
Complete Guide to Excel 365: Working With Charts & Sparklines
Oct 2024
Skillsoft
Developing an AI/ML Data Strategy: The Data Analytics Maturity Model
Oct 2024
Naresuan University
Bachelor's degree, Information Technology
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Salary expectations
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