Wuraola Oguntade

I didn't stumble into customer support I built my career in it deliberately, across two very different environments: international logistics at DHL Express and banking at Wema Bank, where my daily routine covers all four customer-facing channels inbound calls, outbound calls, chat, and email.

In over 2 years, I've handled 100+ customer interactions daily. I've maintained a 90% CSAT rate, improved First Call Resolution by 60%, and earned a Most Improved Agent recognition not by luck, but by paying close attention to what customers actually need and closing the gap between their problem and a solution. That same instinct carries over to outbound: I make 200+ calls a day, connect with around 20 prospects per shift, and close sales using a structured script delivered in my own natural style.

I work across Freshdesk, Genesys Cloud, and CSMS. I document accurately, escalate smartly, and I don't let issues fall through the cracks whether it's a support ticket or a sales follow-up.

What drives me is simple: a customer who starts a conversation frustrated should end it feeling heard and helped, and a prospect who starts a call skeptical should end it convinced. That's the standard I hold myself to every single day, whether I'm solving a problem or making a pitch.

I'm currently open to remote roles in customer support, retention, or outbound sales anywhere a global team needs someone who can talk to customers across every channel and keep them coming back.

Email: oguntadewuraola739@gmail.com