Winfred Wangari

Supported hospital information systems and networks, trained staff on digital medical systems and data entry, monitored IT equipment, and troubleshot hardware/software issues.

Assisted in maintaining and upgrading computer systems, supported setup and configuration of office software/hardware, and provided troubleshooting support to staff while improving digital filing systems.

Handled customer inquiries via chat, email, and phone, maintained accurate client records, and collaborated with team members to resolve service issues with strong communication and empathy.

Installed and configured software and systems, assisted with networking and equipment repair, produced formatted reports, and provided user support to improve staff computer literacy.

Activities and societies: Website design, IT support, digital records management

Pursuing a Degree in Information Technology with coursework and practical training in website design, troubleshooting, and digital tools.

Activities and societies: IT attachments, website design, troubleshooting

Completed a Diploma in Information Technology focusing on computer applications, basic programming, and IT support tasks.

Activities and societies: Basic IT training, computer literacy instruction

Obtained a Certificate in Information Technology covering foundational IT skills, Microsoft applications, and basic web development.

Completed Kenya Certificate of Secondary Education with studies across the national secondary curriculum.

Completed primary education and obtained the Kenya Certificate of Primary Education.