Winfred Kipkoech

I am a dedicated and computer-literate professional with a strong background in managing and operating a cyber cafe. With a keen eye for detail and a passion for technology, I have honed my skills in providing exceptional customer service, troubleshooting technical issues, and ensuring the efficient functioning of computer systems. My experience in this dynamic environment has equipped me with the ability to adapt to rapidly changing technological landscapes while maintaining a customer-centric approach.

As a hospitality management student, I enthusiastically took on a dynamic role at the Lucida Tour and Travel Agency at Jomo Kenyatta International Airport. In this position, I honed my customer service and organizational skills by assisting travelers at check-in, providing information on flight schedules, and ensuring a seamless airport experience. I also collaborated with a diverse team to uphold high service standards, making passengers feel welcome and supported during their journey. This experience allowed me to apply my hospitality knowledge in a fast-paced, multicultural environment, enhancing my ability to deliver exceptional service and adapt to the ever-changing needs of travelers.

Currently, I work as a Computer Operator at JK Cyber, where I serve as the front-line liaison between technology and customers. My role encompasses ensuring seamless internet access, resolving technical issues, and assisting patrons with various computer tasks. My passion for technology and dedication to excellent customer service create an inviting and productive environment, where individuals can harness the power of digital resources effectively.