Princess Hiba

Addressed over 90% of user-reported IT issues within the first 24 hours, minimizing system downtime. Configured and optimized 50+ devices monthly, maintaining 100% compliance with security protocols.

Directed building operations and maintenance, ensuring 100% compliance with safety protocols and reducing downtime by 15%. Responded to emergencies, resolving power outages, plumbing failures, and snow hazards within strict timelines.

Mentored incoming students during orientation programs by leading conversations and activities that supported their transition to university life. Led small groups, promoted campus resources, and collaborated with university staff to deliver engaging orientation events.

Ensured the safety and well-being of 60+ residents by performing scheduled security rounds twice per shift, promptly addressing and resolving safety concerns. Conducted nightly security checks to verify student identities and ensure compliance with campus policies.

Efficiently handled and resolved 100+ student and faculty inquiries per week through various communication channels. Managed multiple tasks concurrently, successfully addressing and documenting over 50 customer service issues daily within the Footprints system.

Grade: 3.547

Activities and societies: Treasurer, Muslim Student Association; International Student Advocacy Senator at Oshkosh School Government; President, International Student Association; Member, Computer Science; Student Association Representative, Information Systems Club; Member, InterVarsity.

Pursuing a Bachelor of Science with a major in Computer Science and an anticipated minor in Business Economics. Expected to graduate in December 2025. Achieved a GPA of 3.547.