Open to opportunities

William Lopez

@williamlopez

Message

Detail-oriented IT Field Technician with strong troubleshooting skills.

United States

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and a collaborative team environment.

As an IT Field Technician with a solid foundation in hands-on technical support, I pride myself on my ability to resolve IT issues efficiently and effectively. My experience at ENT & Allergy Associates has equipped me with the skills to provide on-site support across multiple locations, ensuring seamless hardware and network functionality. I am known for my exceptional organizational skills and my commitment to delivering high-quality work.

Throughout my career, I have successfully managed IT tickets, assisted users with troubleshooting medical equipment, and performed PC imaging tailored to departmental needs. My technical expertise includes configuring secure VPN access, upgrading hardware components, and managing Active Directory tasks. I thrive in fast-paced environments and am dedicated to improving customer service through efficient problem-solving and support.

Experience

Work history, roles, and key accomplishments

Current

IT Field Technician

Current

ENT & Allergy Associates, LLP

Oct 2022 - Present (2 years 8 months)

Provided on-site IT support across multiple office locations, ensuring seamless hardware and network functionality. Assisted users with troubleshooting and resolving issues involving medical equipment, email, printers, and authentication methods. Performed PC imaging and conducted software installation and updates prior to deployment.

Installation Active Directory Management

PRRC Operations Specialist

ENT & Allergy Associates, LLP

Feb 2019 - Oct 2022 (3 years 8 months)

Supported call center operations during peak periods by efficiently handling a high volume of incoming calls. Assisted in reviewing call center workflows, providing insights and recommendations to streamline operations and improve customer service. Responsible for receiving and initiating calls to manage patient concerns and requests, maintaining high service standards.

Call Center Operations Customer Service Communication Problem Solving Service standards

Legal Assistant

Ball & Ferrari, P.C.

Jul 2018 - Jan 2019 (6 months)

Prepared RFAs, OC.400.1, and C-257 forms, and received and separated medical records for submission to the Social Security Administration. Created charts for Workers Compensation, Social Security Disability, and real estate clients. Utilized scheduling software to efficiently manage and confirm appointments, ensuring accurate calendars.

Records Management Client Communication Social Security Disability Real Estate Law

Education

Degrees, certifications, and relevant coursework

Mercy College

Bachelor of Science, Criminal Justice

Grade: 3.4

Completed a Bachelor of Science degree in Criminal Justice. Developed a comprehensive understanding of the legal system, law enforcement, and criminal behavior.

Mercy University

Master of Science, Cybersecurity

Grade: 3.8

Pursued a Master of Science degree focusing on Cybersecurity. Gained advanced knowledge in protecting computer systems and networks from digital threats.