At Meridian Wines, I analysed business processes and delivered Salesforce enhancements through customised objects, fields, reports and dashboards. I also led data migration and cleansing initiatives to improve data accuracy and integrity.
At Deloitte South Africa, I gathered business requirements and translated them into Salesforce solutions, including Service Cloud case management capabilities. I created user stories and test plans, coordinated UAT, and developed training materials for end users.
