At Trimble Transportation, I improved TMW Suite net revenue retention from 89% to 96% by restructuring portfolio investment and aligning funding to financial outcomes. I also reduced annual churn from 11% toward 7%.
I launched a mobile communications messaging platform and established the product and engineering team structure, delivery framework, and execution roadmap. I’m delivering a cloud-native replacement for a legacy TMS-to-driver messaging system.
Previously, I established a scalable Agile delivery framework for a 140-person Agile Release Train. By implementing test automation and standardizing JIRA-based workflows, I reduced manual regression testing effort by 67%.
As Director of Client Services & Customer Success, I restructured a $35M support organization around customer outcomes, improving gross customer retention from 94.5% to 98.6% and generating $1.5M in incremental recurring revenue.
