WSWes Schapper
@wesschapper
CompTIA Security+ cybersecurity technician skilled in network troubleshooting.
United StatesWhat I'm looking for
I am a hands-on cybersecurity professional with CompTIA Security+ and multiple NexGenT certifications, experienced supporting 20–40 learners weekly in Linux and Windows lab environments and building practical lab networks using Cisco IOS. I specialize in packet analysis, network troubleshooting with Nmap and Wireshark, and developing Python-based security tools that emphasize explainable outputs and privacy-first design.
I have delivered training support, documentation, and escalations to accelerate issue resolution, hosted recurring study sessions, and completed extensive hands-on labs (NexGenT, TryHackMe) to reinforce defensive fundamentals. I am preparing for CCNA and continually expanding my networking and scripting skills to transition into SOC/NOC and junior network engineering roles.
Experience
Work history, roles, and key accomplishments
AI Language Model Evaluator
Outlier.AI
Jul 2024 - Present (1 year 6 months)
Evaluated LLM outputs for accuracy and task adherence, comparing model behavior across versions and providing structured feedback to improve response quality and logical coherence.
Training Support Technician
NGT Academy
Jan 2024 - Present (2 years)
Supported 20–40 learners weekly in cybersecurity and networking labs, resolving lab blockers across Linux/Windows, virtualization, and network services to improve completion rates and learner outcomes.
Customer Service Technician
Dollar Tree
Jul 2023 - Present (2 years 6 months)
Provided point-of-sale support and first-line technical troubleshooting for register and transaction issues, reducing downtime and maintaining payment-data confidentiality and loss-prevention compliance.
IT Consultant
Siemens IT Solutions and Services
Nov 2007 - Mar 2008 (4 months)
Performed mass imaging and secure deployment of enterprise laptops, using VPN, KVM, and LANDesk for endpoint configuration and asset tracking to ensure standardized handoff.
Field Technician Level 2
Dish Network
Jan 2006 - Oct 2006 (9 months)
Installed and configured satellite systems, diagnosed cabling and hardware faults, and provided on-site technical education to restore service reliability.
Education
Degrees, certifications, and relevant coursework
KUKeller Graduate School of Management (Keller University)
Master of Project Management, Project Management
Completed a Master of Project Management program with coursework in project planning, execution, and governance.
KUKeller Graduate School of Management (Keller University)
Master of Information Systems Management, Information Systems Management
Completed a Master of Information Systems Management program covering IT management, systems design, and information strategy.
DUDeVry University
Bachelor of Science, Technical Management
Earned a Bachelor of Science in Technical Management with studies in technical and business management principles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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