Wesley Goines
@wesleygoines
IT Help Desk professional at Harrah’s Valley River Casino who supported 24/7 operations and resolved hardware, software, and network outages.
United StatesWhat I'm looking for
At Harrah’s Valley River Casino, I provided Tier 1/2 support for terminals, systems, and services in a 24/7 environment. I managed Active Directory access and Group Policy, and troubleshot outages affecting business operations and guest services.
I also integrated technologies with legacy systems while maintaining security controls, and trained end users on systems and tools. At Answered By Geeks, I performed computer repair, malware cleanup, and hardware diagnostics.
Experience
Work history, roles, and key accomplishments
Security Guard
Overwatch Protection Services
Jan 2026 - Apr 2026 (3 months)
Controlled site access, performed hourly security rounds, and monitored facilities around the clock. Processed arriving and departing personnel.
IT Help Desk
Harrah's Valley River Casino
Jul 2018 - Jan 2025 (6 years 6 months)
Provided Tier 1/2 support for casino terminals, systems, and services in a 24/7 environment. Managed user access, permissions, and Group Policy in Active Directory, and resolved hardware, software, and network outages.
Technician
Answered By Geeks
Feb 2016 - Aug 2016 (6 months)
Performed computer repair and maintenance, malware cleanup, and hardware diagnostics. Provided in-store, POS, and remote customer support.
Dental Lab Technician (CAD/CAM)
Gibson Dental Designs
Feb 2015 - Apr 2016 (1 year 2 months)
Operated CAD/CAM scanning, milling, and quality-control processes. Independently maintained and repaired lab computer equipment and systems.
Education
Degrees, certifications, and relevant coursework
Lyon College
Beginning Curriculum, General Studies
2012 - 2013
Attended Lyon College from 2012 to 2013 as part of a beginning curriculum.
Haas Hall Academy
High School Diploma, General Studies
2006 - 2012
Completed high school education at Haas Hall Academy from 2006 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Interested in hiring Wesley?
You can contact Wesley and 90k+ other talented remote workers on Himalayas.
Message WesleyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
