Open to opportunities

Wen K

@wenk

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WMS and supply chain data analyst turning warehouse operations into actionable dashboards and higher OTIF performance.

United States

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What I'm looking for

I’m looking for a role where I can own WMS analytics, automate reporting with SQL/Power BI, improve OTIF and inventory accuracy, and partner with operations and IT to drive continuous process improvement.

I’m a results-driven WMS Analyst who bridges the gap between the warehouse floor and the C-suite. I started as a Material Handler and now leverage 10+ years of operational experience to configure Manhattan Scale and NetSuite WMS, improve fulfillment performance, and make complex system data actionable.

In my current role as a Fulfillment Analyst, I oversee and optimize fulfillment across NetSuite, Extensiv WMS, and ShipStation while maintaining 99.5% order accuracy and 98% OTIF performance. I reduce cycle time through workflow optimization, perform root cause analysis on shipping and fulfillment exceptions, and build automated Excel dashboards to cut manual reporting by 10+ hours per week.

As a WMS Superuser at Mercury Marine, I led continuous improvement that increased warehouse operational efficiency by 15%. I improved order processing time by 20% through WMS configuration changes, strengthened inventory accuracy by 10%, and trained 100+ employees on new WMS functionality across shifts.

I’ve also supported enterprise WMS operations at GXO Logistics through RF device and system configuration, implementation and go-live support, UAT, security and access audits, and end-user training. I bring a Lean Six Sigma mindset—root cause analysis, process mapping, and SOP development—to help teams reduce downtime, increase accuracy, and deliver measurable operational wins.

Experience

Work history, roles, and key accomplishments

Current

Fulfillment Analyst

Current

120Water Audit

Jan 2025 - Present (1 year 6 months)

Oversee and optimize fulfillment of 50+ customer orders daily across NetSuite, Extensiv WMS, and ShipStation while maintaining 99.5% order accuracy and 98% OTIF performance. Reduced fulfillment cycle time by 15%, decreased shipping errors by 20%, and built automated Excel dashboards to reduce manual reporting by 10+ hours per week.

NetSuite ShipStation Fulfillment Operations Order Accuracy OTIF Workflow Optimization Root Cause Analysis Shipment Exceptions Excel XLOOKUP Power Query BOM Management Replenishment Planning HubSpot Asana Lucidchart KPI Analysis

WMS Superuser

Mercury Marine

Jan 2024 - Dec 2024 (11 months)

Led WMS continuous improvement initiatives that increased warehouse operational efficiency by 15%. Reduced order processing time by 20%, improved inventory accuracy by 10%, troubleshot complex WMS issues to reduce downtime by 30%, and trained 100+ employees on new WMS functionality.

Manhattan SCALE WMS Workflow Optimization Inventory Accuracy Troubleshooting System Downtime Reduction Technical Training KPI Reporting Excel PowerPoint UAT Support

WMS Analyst

GXO Logistics

Mar 2022 - Jan 2024 (1 year 10 months)

Supported enterprise WMS operations by configuring RF devices, printers, warehouse equipment, and system functionality. Conducted UAT and functional testing, managed user security roles and access audits, resolved system issues with Operations/IT, and delivered end-user training with supporting documentation.

WMS System Operation Go Live Support System Testing User Acceptance Testing (UAT)Functional Testing User Roles Permissions Compliance User Training Documentation Knowledge transfer

Trainer, Lead II

GXO Logistics

Feb 2020 - Mar 2022 (2 years 1 month)

Developed and managed cross-training programs supporting 11+ operational departments, including onboarding, orientation, and technical training for new employees and department leaders. Maintained training matrices and coordinated with Human Resources to manage Kronos records and training compliance.

Cross Training Onboarding Technical Training Classroom Instruction Training Matrices Kronos

Quality Inspector

GXO Logistics

Aug 2019 - Feb 2020 (6 months)

Conducted quality audits on incoming materials, work-in-process, and finished goods and investigated non-conformances. Performed root cause analysis to identify corrective actions, maintained audit documentation for compliance, and delivered quality process training to support continuous improvement.

Quality Audits Work In Process (WIP) Audit Root Cause Analysis Compliance Continuous Improvement Process Improvement

Material Handler

GXO Logistics

Jan 2019 - Aug 2019 (7 months)

Supported warehouse operations including receiving, picking, packing, shipping, inventory movement, and material replenishment. Verified inventory accuracy using RF scanners and warehouse management systems while maintaining compliance with workplace safety standards and operational procedures.

Receiving Pick Shipping Replenishment Inventory Accuracy Warehouse Management Systems (WMS)Safety Compliance Standard Operating Procedures