At Cognizant, I execute M365, Entra ID, and Intune tenant consolidation for the Cognizant Workday Practice client environment and merger, working with the M&A team and synchronizing ServiceNow and Salesforce.
I own 1,000+ corporate devices across their lifecycle, from asset management and deployment to Intune compliance baselines and security application rollouts.
As the primary L3 escalation engineer for 3,500+ global users, I cut resolution time by 40% using generative AI analysis, deployment, and SOPs. I also identified the root cause of Windows upgrade crashes and a workaround that reduced recovery to about an hour per device.
I built PowerShell remediation scripts deployed through Intune and LogMeIn that closed targeted high-priority Tenable (Nessus) findings and security application issues across the India fleet before the audit deadline. Earlier, at Yellow.ai, I ran B2B outbound pipeline for the Australian market using Salesforce.
