Wazhma Saidy
@wazhmasaidy
IT Officer with 2+ years supporting end users, Microsoft 365, and monitored IT operations with NinjaOne, PRTG, and GLPI.
AfghanistanWhat I'm looking for
I’m an IT Officer with 2+ years of experience delivering first-line end-user support and day-to-day IT operations in office environments. I troubleshoot hardware and software issues, handle printer and peripheral support, and keep Windows 10/11 devices patched, configured, and operational.
I also support reliable, secure service delivery by monitoring network availability and key systems using PRTG, responding to alerts, and escalating recurring issues. Using NinjaOne for remote monitoring and endpoint management, plus GLPI for ticketing, documentation, and IT asset records, I ensure access requests (like password resets and permissions) are handled quickly and accurately while supporting Microsoft 365 applications (Outlook, Word, Excel, Teams) and email profile issues.
Experience
Work history, roles, and key accomplishments
IT Officer
SCSA (SME Client Support Afghanistan)
Feb 2024 - Present (2 years 4 months)
Provided first-line end-user support for hardware, software, printers, email, and connectivity, installing and maintaining Windows 10/11 workstations and devices. Monitored networks with PRTG, managed endpoint support via NinjaOne, and maintained IT asset records using GLPI while supporting Microsoft 365 (Outlook, Word, Excel, Teams) and user access requests.
Education
Degrees, certifications, and relevant coursework
Kandahar University
Bachelor, Computer Science
2018 - 2022
Completed a Bachelor’s degree in Computer Science at Kandahar University from 2018 to 2022.
Availability
Location
AfghanistanAuthorized to work in
Job categories
Skills
Interested in hiring Wazhma?
You can contact Wazhma and 90k+ other talented remote workers on Himalayas.
Message WazhmaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
