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Wasime Patel

@wasimepatel

Income Officer at Trinity Housing, managing rent accounts and helping tenants resolve arrears through affordable repayment plans.

United Kingdom

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What I'm looking for

I’m looking for a full-time job where I can gain more experience and take on challenges.

At Trinity Housing, I manage rent accounts and monitor tenant arrears. I contact tenants to resolve outstanding balances, negotiate affordable repayment plans, and connect them with benefits and debt advice.

At Golden Lane Housing, I helped tenants apply for Universal Credit and Discretionary Housing Payments and arranged payment plans. Earlier, at East Suffolk Council, I improved invoice payment processes, achieving a 98% on-time payment rate over six months.

My work has also covered service charges, financial reconciliations, and income recovery across housing and accountancy roles. I’m looking for a full-time job where I can gain more experience and take on challenges.

Experience

Work history, roles, and key accomplishments

Current

Income Officer

Current

Trinity Housing

Jun 2026 - Present (5 months)

Managed rent accounts and monitored tenant arrears to maximize income collection. Negotiated repayment plans, provided advice, and initiated legal action for persistent arrears.

Rent Arrears Management Tenant Communication Negotiation Legislation Data Protection Housing Management Systems Reporting

Income Officer

Golden Lane Housing

Oct 2024 - Jun 2026 (1 year 8 months)

Chased payments and arrears, assisted tenants with Universal Credit and DHP applications, and set up payment plans. Liaised with finance team and council.

Arrears Management Universal Credit Housing Assistance Payment Plans Finance Liaison

Income Recovery Manager

East Suffolk Council

Jan 2023 - Oct 2024 (1 year 9 months)

Managed supplier payments and ledger reconciliations, achieving 98% on-time payment rate. Led team development and implemented performance trackers.

Financial Reconciliations Supplier Payments SLA Compliance Team Leadership Budget Monitoring Service Charge Management Reporting

Income Team Recovery Officer

Wythenshawe Housing Community

Jan 2022 - Jan 2023 (1 year)

Managed income recovery for 120 accounts weekly, conducted home visits, and took tenants to court for missed payments. Implemented financial controls and led income maximisation campaigns.

Recovery Arrears Management Court Proceedings Financial Control Audit Compliance Health And Welfare Benefits Team Leadership

Income Officer/Manager Service Charge

Your Housing Group

Jul 2016 - Dec 2021 (5 years 5 months)

Managed rent accounts, collected payments, and handled service charges. Produced financial reports, reconciled bank statements, and supported payroll.

Rent Collection Service Charge Management Financial Reporting Bank Reconciliation Excel Payroll Credit Control

Accountant

AYA Accountants

Sep 2015 - Jul 2016 (10 months)

Prepared balance sheet reconciliations, monitored general ledger transactions, and managed VAT returns. Ensured timely reconciliations and negotiated procurements.

Accounting Balance Sheet Reconciliation General Ledger Accountant VAT Returns Excel Financial Reporting Procurement