Wash_ Dogs

Provide IT support and helpdesk services for client organizations, using VOIP systems to handle day-to-day technical issues.

Manage and maintain cloud infrastructure and cloud services for multiple customer environments.

Same approach as always — understand the actual problem before picking a fix, keep the customer informed along the way.

Build and maintain backend infrastructure for a multi-tenant event-ops platform — Node.js, TypeScript, Express, PostgreSQL with Prisma/Sequelize.

Designed and shipped a contract/e-signature system and automated PDF field detection for client documents.

Hardened the CI pipeline and cut build costs; wrote a custom Claude Code skill for automated test-quality auditing.

Fixed cross-browser auth bug

I Manage the full IT environment:
Windows Servers, Active Directory, Microsoft 365 (Exchange Online, Intune, SharePoint,
Entra ID), FortiGate, and Veeam.

Built several internal tools from scratch:
- Domain-wide BitLocker key management system (PowerShell + GPO + local web viewer, no licensing cost)
- Weekly security log archival for 2-year legal retention compliance
- Wazuh SIEM — Fort

Managed day-to-day administrative operations of the center.

Managed computing network infrastructure, reaching the highest technical certification level in the military track.

Led a computing team in the field and served as mobile team commander during operational events.

Maintained classified systems with strict uptime requirements, including hardware and software repairs.