WKWaqas Khan
@waqaskhan
Dynamic Clinical Business Manager with over 10 years of experience.
PakistanWhat I'm looking for
I am a dynamic Clinical Business Manager with over 10 years of experience in healthcare management, customer service, and financial analysis. My proven track record includes optimizing workflows, driving revenue growth, and enhancing customer satisfaction through strategic, data-driven decision-making. I am proficient in tools like QuickBooks, Excel, and EMR systems, with a strong focus on process improvement and compliance.
In my current role as Business & Operations Manager at Scottsdale Rheumatology Center, I have successfully directed business operations, achieving a 20% increase in efficiency across departments. My efforts in optimizing billing practices have significantly reduced patient liabilities and improved reimbursement rates. I am passionate about mentoring cross-functional teams to achieve operational efficiency and ensure high standards of customer service excellence.
Experience
Work history, roles, and key accomplishments
Business & Operations Manager
Scottsdale Rheumatology Center
Oct 2023 - Present (1 year 8 months)
Directed business operations, achieving a 20% increase in efficiency across departments. Optimized billing practices and improved reimbursement rates significantly, while managing budget reporting and resource allocation to drive profitability.
Customer Service Representative
Miracle Solutions LLC
Aug 2022 - Sep 2023 (1 year 1 month)
Provided real-time support via chat, resolving customer inquiries and technical issues while maintaining a high standard of escalation handling and issue resolution to ensure satisfaction.
Customer Service Representative
Meezan Bank Pvt. Ltd
Apr 2019 - Jul 2022 (3 years 3 months)
Delivered 90%+ customer satisfaction scores while managing high-volume inquiries and increased digital banking adoption significantly through effective guidance and troubleshooting.
Account Officer
Maymar Housing Services Pvt. Ltd
Jan 2015 - Apr 2019 (4 years 3 months)
Managed financial transactions and reconciliations with QuickBooks, prepared financial reports to support strategic planning, and processed invoices in compliance with regulatory standards.
Education
Degrees, certifications, and relevant coursework
IUIqra University
Master of Business Administration, Business Administration
2019 - 2021
Completed a Master of Business Administration with a focus on Financial Modeling and Valuation, Auditing, Investment Analysis, and Portfolio Management.
KUKarachi University
Bachelor of Commerce, Commerce
2010 - 2014
Earned a Bachelor of Commerce, gaining foundational knowledge in commerce and business practices.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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