Looking for a job

Walyd Sabar

@walydsabar

Customer and application support specialist at ACD, supporting accounting SaaS users with troubleshooting, onboarding, and training.

France

Message

What I'm looking for

I'm seeking an international opportunity in Asia, including Malaysia and Singapore, and am open to relocation.

At ACD, I provide functional and application support for accounting and business-management SaaS software. I handle user requests, analyze incidents, and help clients with configuration, onboarding, and day-to-day use.

I also deliver client training to support adoption of new features and workflows, and collaborate across teams to resolve complex issues. My background includes general and junior accounting at Praxy and ACOPAD.

Experience

Work history, roles, and key accomplishments

Current

Assistant Trainer / Customer Support Specialist

Current

ACD

Mar 2024 - Present (2 years 7 months)

Provides functional and application support for accounting and business-management SaaS software, handling user requests and resolving incidents. Delivers client training and supports onboarding and user adoption.

Customer Support Application Support SaaS Support Functional Troubleshooting incident analysis Ticketing Customer Training Onboarding User Adoption Change Management Remote Support Zendesk GoTo Assist Expert Suite Accounting Expert Excel

General Accountant

Praxy

Oct 2022 - Mar 2024 (1 year 5 months)

Managed day-to-day general accounting, including transaction entry, account reconciliations, and monthly reporting. Strengthened attention to detail and problem-solving skills through accounting processes and business data.

General Accounting Transaction Entry Account Reconciliation Monthly Reporting Attention To Detail Problem Solving