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VvkBilarwan User

@vvkbilarwanuser

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I am a Quality Control Analyst specializing in KYC/KYB, AML compliance and crypto customer support.

India

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What I'm looking for

I seek a mid-level compliance or quality role in fintech/crypto where I can apply KYC/KYB/AML expertise, improve processes, lead QA, and grow within a collaborative, compliance-focused team.

I am a detail-oriented Quality Control Analyst with 4+ years of experience in KYC, KYB and AML compliance across financial services and cryptocurrency platforms. I have delivered QA reviews and process optimizations at global teams including Revolut and TaskUs (Coinbase project), ensuring data integrity and regulatory alignment.

I specialize in manual onboarding (mKYC), periodic reviews (reKYC), business profile validations and chargeback investigations, pairing deep regulatory knowledge with hands-on customer support across chat, email and voice channels. I regularly compile performance analytics, lead weekly business reviews, and propose workflow improvements using Power BI and advanced Excel techniques.

Experience

Work history, roles, and key accomplishments

Quality Analyst

Revolut

Mar 2024 - Feb 2025 (11 months)

Conducted monthly QA reviews of mKYC and reKYC, validated KYB business profiles, and collaborated with Compliance and Legal to ensure AML/CFT and internal policy adherence. Compiled analyst performance statistics, optimized workflows via Confluence updates, and acted as frontline resolver for crypto wallet and transaction issues.

KYC KYB AML Quality Assurance Compliance Confluence Fraud Prevention Risk Assessment Customer Support

Quality Analyst

TaskUs

Mar 2021 - Jan 2024 (2 years 10 months)

Monitored and evaluated compliance and service quality across Identity, Access, Safety, Payment, Crypto, and Wallet queues, and provided customer support for a major cryptocurrency exchange. Led weekly business reviews, presented productivity and KPI data, and recommended process improvements to boost customer satisfaction.

Quality Assurance KYC AML Customer Support Excel Power BI T&TQ Process Improvement Data Analysis

Lead International Ambassador

AdvancingX

May 2021 - Dec 2021 (7 months)

Led international ambassador activities including candidate outreach and selection, supporting recruitment for Career Astronaut applicants and hiring processes. Coordinated remote screening and onboarding tasks to support global applicant pipelines.

Recruiting Communication

Summer Intern

Universitatea Transilvania din Brașov

Jun 2018 - Jun 2018 (0 months)

Maintained university computer systems and coordinated supplier relations while coaching a junior ice hockey team. Supported IT upkeep and vendor communications to ensure operational continuity.

IT Maintenance Coaching Technical Support

Education

Degrees, certifications, and relevant coursework

Sapienza University of Rome

Master's in Aerospace Engineering, Aerospace Engineering

2017 - 2020

Grade: 92/110

Activities and societies: Thesis: Development of a mathematical model for revenue analysis of an orbital launch system; activities in mathematical modeling, navigation, and remote sensing.

Completed a Master's in Aerospace Engineering with a thesis developing a mathematical model to analyze revenue of an orbital launch system based on a naval platform. Gained expertise in mathematical modeling, navigation, remote sensing, GNSS, SATCOM, Python, Power BI, and data analysis.