At Revolut, I conducted customer and enhanced due diligence for business and other client types, aligning checks with risk profiles. I reviewed corporate documents and registry data, identified red flags, and escalated complex cases with audit-ready documentation.
I investigated potential money laundering and transaction monitoring alerts, including activity involving fiat and digital assets, and prepared SARs/STRs. My investigations also covered APP scams, account takeover, identity theft, and credit card fraud.
At TTEC India Pvt Ltd, working with the Airbnb client, I reviewed high-risk reservations and audited cases handled by agents. I also mentored new Quality Assurance specialists and contributed to projects that improved a team quality score from 84.5% to 94% within one quarter and reduced a quality backlog from 57% to 10%.
