At Elyris, my independent SaaS product, I work across onboarding, account, booking, communication, and billing workflows. I translate user and business needs into expected behavior, checks, and clear next steps.
I review complex workflows and edge cases, clarify requirements, document findings and handoff notes, and verify changes before acceptance. I use AI-assisted product and QA workflows with GitHub, VS Code, and browser DevTools to investigate behavior and validate customer-facing outcomes.
At Kal Tire, I worked directly with customers in English every day, clarifying needs, explaining options, and setting expectations. I followed unresolved issues through rechecks and team coordination, explaining technical and safety findings in simple language.
