Open to opportunities

Solana Romero

@solanaromero

Message

I investigate SaaS incidents and turn technical issues into clear user-focused solutions.

Argentina

Message

What I'm looking for

I'm looking to bring my technical background into Customer Success, Technical Support, or SaaS Operations, helping users through clear communication, incident investigation, troubleshooting, and cross-functional collaboration.

I've supported the evolution and maintenance of Accenture's corporate internal messaging product, adapting functionality to changing business requirements and resolving usability and accessibility incidents.

I work closely with Product Owners, QA, and technical teammates through sprint planning, requirement validation, estimations, demos, and continuous delivery. I've served as a point of contact between technical and functional stakeholders, clarifying requirements and removing blockers in a global agile environment.

Previously, I owned frontend delivery for a product presentation platform at Brokear and built administrative platforms, digital-currency product pages, and real-estate tools across Holocruxe, Betriax, and Empresas Cruz.

My earlier customer-facing experience shapes how I communicate, troubleshoot, document solutions, and support users. I'm looking to bring my web-product background and English C2 skills to Customer Success, Technical Support, or SaaS Operations.

Experience

Work history, roles, and key accomplishments

Full Stack Developer

Accenture

Nov 2023 - May 2026 (2 years 6 months)

Supported the evolution and maintenance of a corporate internal messaging product, adapting functionality to changing business requirements. Investigated and resolved incidents, including usability and accessibility issues, and collaborated with cross-functional teams during sprint planning and delivery.

Agile Scrum incident investigation Technical Troubleshooting Azure DevOps GitHub .NET C#SQL React TypeScript JavaScript REST APIs PostgreSQL MongoDB Jest Vitest HTML CSS

Junior Frontend Developer

Holocruxe

May 2023 - Nov 2023 (6 months)

Developed an administrative platform used by approximately 100 users, including forms integrated with backend services and databases. Investigated implementation challenges and communicated technical constraints and solutions within a small cross-functional team.

Frontend Development Backend Database Integration React JavaScript HTML CSS

Frontend Developer

Brokear

Jul 2023 - Oct 2023 (3 months)

Owned the frontend of a product presentation platform, from researching references and requirements to implementation. Translated UX/UI requirements from Figma into consistent, user-focused web experiences.

Frontend Development Figma UX React JavaScript HTML CSS

Junior Frontend Developer

Betriax

Jan 2023 - May 2023 (4 months)

Developed product pages and contributed to registration and login flows for a digital currency platform. Collaborated with frontend and backend developers in a small cross-functional team.

Frontend Development React JavaScript HTML CSS

Junior Frontend Developer

Empresas Cruz

Oct 2022 - Dec 2022 (2 months)

Developed an administrative panel for real-estate agents, including property management functionality and user interactions.

Frontend Development React JavaScript HTML CSS Property Management

Customer-Facing Roles

Various Establishments

Jan 2016 - Dec 2022 (6 years 11 months)

Provided direct customer service in fast-paced environments, managing requests, coordinating orders and resolving day-to-day issues. Trained and supported new team members and coordinated with different areas to keep operations running smoothly.

Customer Service Problem Solving Team Coordination