Rama Singh Rathore

I’m a customer support professional with 3+ years of technical support experience across high-volume, multichannel service (chat, email, phone). I’m known for resolving complex customer issues with over 90% CSAT, combining empathy with clear, outcome-focused communication.

In my current role as a Sr. Support Analyst, I’ve managed and resolved 4000+ customer inquiries using Zendesk, maintaining 90%+ CSAT. I drive first-contact resolution for complex problems like billing, account access, and platform navigation, using root-cause analysis to minimize repeat contacts, while accurately logging defects and escalations to ensure systemic fixes.

I also improve the team’s effectiveness by collaborating cross-functionally on escalated cases in a HIPAA-aware environment, leveraging AI-assisted tools and copilots to enhance efficiency and documentation accuracy. Previously, I built stronger self-service through FAQs and user guides, onboarded support agents on Jira/Zendesk, and led end-to-end data migration work focused on data accuracy, integrity, and privacy compliance.