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Vivian Iloh

@vivianiloh

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I lead fintech transaction operations and customer success teams to improve retention, delivery, and service outcomes.

Nigeria

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What I'm looking for

I'm looking for opportunities to lead customer experience, customer success, operations, or product delivery teams, improve processes through data, manage escalations, and help fintech customers realize lasting value.

At Moniepoint, I lead transaction processing and guide teams handling payments, transfers, reconciliations, escalations, reporting, and process improvements. I also managed Customer Success Executives, supporting key customers, onboarding, retention, product adoption, and fintech compliance.

Previously, I delivered fintech software products remotely for EDC4IT across multiple release cycles, coordinating Agile planning, roadmaps, user stories, engineering, QA, and stakeholders through alpha, beta, and production launches.

My background also includes customer support at Guaranty Trust Bank and leading seven community development projects at Socially Africa. I use CRM systems, Excel, Power BI, SQL, Jira, KPI reporting, and customer feedback to resolve issues and improve customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Lead, Transaction Processing

Current

Moniepoint (Teamapt)

Dec 2025 - Present (9 months)

Manage and guide a team of transaction processors, ensuring accurate and timely processing of payments, transfers, and reconciliations. Review and approve high-value transactions, handle escalations, and implement process improvements.