Vivian Esua

As a Customer Support Specialist, I bring extensive experience in technical support, project implementation, and customer service within the IT and financial sectors. My proven track record in resolving client issues and enhancing product performance showcases my commitment to delivering high-quality user support. I excel in database management, troubleshooting, and end-user training, ensuring seamless product implementation.

In my recent role as Assistant Manager at Precise Financial Systems, I provided daily technical support, collaborated with development teams for smooth product implementation, and conducted comprehensive training for end-users. My analytical skills allowed me to identify discrepancies between user needs and product capabilities, ensuring that we met and exceeded customer expectations. Prior to that, as a Senior Consultant at Neptune Software Group, I implemented core banking applications and facilitated user adoption through effective training and support.