Vivek Vicky
@vivekvicky
Experienced customer service and operations lead specializing in financial services.
IndiaWhat I'm looking for
I am a customer service and operations lead with extensive experience in financial services, currently managing the SBI Mutual Fund team at CAMS.
I previously served as a Senior Analyst at BankBazaar for over five years, where I led a six-member team, managed escalations and credit realisation, and oversaw KYC and document verification.
My background includes collections, sales, and customer support roles at HDB Financial Services and Vision Plus, and hands-on experience as a DSA in Mumbai, which strengthened my operational and customer-facing skills.
I hold NISM 2B mutual fund certification (2024) and a DRA/DRI certification (2017), and I bring strong MS Excel, MIS reporting, team-management, and escalation-handling capabilities to drive operational improvements and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Lead Specialist
CAMS
Mar 2024 - Present (1 year 5 months)
Managing a team supporting SBI Mutual Fund RTA, handling email queries and escalations to maintain SLA compliance and operational continuity.
Senior Analyst
BankBazaar
Aug 2018 - Feb 2024 (5 years 6 months)
Led a 6-member operations team handling SBI credit card escalations, credit realisation and KYC document verification, improving turnaround and resolution rates.
Customer Executive
HDB Financial Services
Mar 2017 - Apr 2018 (1 year 1 month)
Performed collections and recovery activities, meeting targets and ensuring regulatory compliance; held DRI certification for debt recovery.
Customer Support Executive
Vision Plus
Oct 2015 - Nov 2016 (1 year 1 month)
Provided customer support for BSNL accounts in Bangalore, resolving technical and billing issues and maintaining high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
AUAnna University
Master of Science, Science
2009 - 2014
Completed M.Sc degree at Anna University from 2009 to 2014.
Sree Ramakrishna Matric School
Higher Secondary Certificate, Science
Completed 12th grade at Sree Ramakrishna Matric School in 2009.
Sree Ramakrishna Matric School
Secondary School Certificate, General
Completed 10th grade at Sree Ramakrishna Matric School in 2007.
Availability
Location
IndiaAuthorized to work in
Job categories
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