Looking for a job

Vivek Saroha

@viveksaroha

Message

Experienced Project Manager and Scrum Master in Telecom and IT.

India

Message

What I'm looking for

I am looking for a challenging role that fosters team collaboration and innovation, with opportunities for career growth.

With over 18 years of experience in the Telecom and IT sectors, I have honed my skills in various leadership roles, including Project Manager, Scrum Master, and Ops Manager. My journey has been marked by a strong commitment to delivering projects successfully while managing cross-functional teams. I am a certified Scrum Master with extensive experience in Agile methodologies, having led numerous projects from initiation to successful delivery.

Throughout my career, I have successfully managed critical projects such as the migration to OpenShift and Kubernetes, hardware modernization for billing infrastructure, and the implementation of RPA solutions. My ability to facilitate collaboration among multidisciplinary teams has resulted in significant improvements in uptime availability and operational efficiency. I pride myself on my strong communication skills and my capacity to lead teams through complex challenges while ensuring minimal disruption to ongoing operations.

Experience

Work history, roles, and key accomplishments

Current

DGM – Service Management

Current

Vodafone India Pvt Ltd

Sep 2014 - Present (10 years 9 months)

Currently serving as DGM in Service Management, leading multiple projects including migration to OpenShift and Kubernetes. Responsible for managing multidisciplinary teams and ensuring successful project delivery with a focus on improving uptime and reducing costs.

Project Management Scrum Master Agile Methodologies ITIL Data Migration Team Leadership Crisis Management

Executive VAS (Revenue Assurance)

Aircel Ltd

May 2009 - Jun 2010 (1 year 1 month)

Worked as an Executive in VAS Revenue Assurance, focusing on ensuring revenue integrity and managing value-added services.

VAS Management Data Analysis Customer Support Problem Solving

Engineer VAS

ORG Telecom Ltd

Sep 2007 - May 2009 (1 year 8 months)

Served as an Engineer in VAS, responsible for managing value-added services and ensuring operational efficiency.

VAS Management Technical Support System Integration Data Analysis Customer Service

Technical Support Executive

IBM Daksh – BPO

Jan 2006 - May 2007 (1 year 4 months)

Provided technical support as an Executive, resolving customer issues and ensuring satisfaction.

Technical Support Customer Service Communication Skills Problem Solving

Internship Trainee

C-DAC Noida

Jan 2006 - Jul 2006 (6 months)

Completed an internship focusing on technical training and exposure to IT operations.

Technical Training IT Operations Team Collaboration Learning Agility Problem Solving

Education

Degrees, certifications, and relevant coursework

Guru Gobind Singh Indraprastha University

Bachelor of Computer Applications, Computer Applications

2002 - 2006

Completed a Bachelor of Computer Applications (BCA) focusing on software development, programming languages, and database management. Developed strong analytical skills and a solid foundation in computer science principles.

Indira Gandhi National Open University

Bachelor of Computer Applications, Computer Applications

2000 - 2003

Pursued a Bachelor of Computer Applications (BCA) program, gaining knowledge in various aspects of computer science and information technology. Engaged in practical projects that enhanced my programming and analytical skills.