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Vivek MathpalVM
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Vivek Mathpal

@vivekmathpal

Business Process Analyst building AI-driven document automation tools, including a legal-report workflow and an LLM-powered analysis application.

India
Message

At Shell India Markets Pvt Ltd, I mapped supplier delivery workflows and documented the decision points, responsibilities and business rules used by Procurement, Legal and business teams. I also designed a supplier performance framework that became the standard governance process.

As an Independent Consultant, I’m designing a document-automation system for a legal practice by translating sample Title Search Reports into automation requirements. I’ve also built an AI analysis application that combines LLM APIs, retrieval-augmented knowledge bases and automated PDF reporting.

Across Shell, Accenture, Barclays and CSC, I documented processes and governance in compliance-heavy environments, including banking and energy. I use AI for research, drafting and analysis, and bring experience in business process mapping, requirements gathering and operational reporting.

Experience

Work history, roles, and key accomplishments

CL

Customer Service Executive

Convergys Services India Ltd

Oct 2007 - May 2009 (1 year 7 months)

Supported customers of a leading UK telecommunications provider with daily spoken and written English communication.

Education

Degrees, certifications, and relevant coursework

McCombs School of Business, University of Texas logoMT

McCombs School of Business, University of Texas

Post Graduate Program, Business Analytics

2019 - 2020

Completed a Post Graduate Program in Business Analytics from 2019 to 2020.

Axelos logoAX

Axelos

PRINCE2 Practitioner, Project Management

2017 -

Earned the PRINCE2 Practitioner certification in 2017.

WC

World Commerce & Contracting

Advanced Practitioner, Contract & Commercial Management

Earned the Contract & Commercial Management Advanced Practitioner certification.

Axelos logoAX

Axelos

ITIL V3 Foundation, IT Service Management

2014 -

Earned the ITIL V3 Foundation certification in 2014.

Punjabi University, Patiala logoPP

Punjabi University, Patiala

Bachelor of Science, Science

Earned a Bachelor of Science degree.

Tech stack

Software and tools used professionally

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