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vivek chourasia

@vivekchourasia

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IT Operations Manager with 19 years of expertise in AIOps solutions.

Singapore

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What I'm looking for

I am seeking a role that fosters innovation and collaboration, focusing on AIOps and cloud solutions.

With over 19 years of experience in IT Operations and Service Management, I specialize in leveraging AIOps solutions, observability reporting, and automation to drive business growth. My expertise lies in infrastructure monitoring and data analytics services, where I have successfully created self-onboarding CI/CD pipelines using Grafana and Splunk. I am committed to enhancing operational efficiency through innovative solutions and have a proven track record of delivering incident, problem, change, configuration, and asset management processes.

In my current role as Operations Manager at MSD International GmbH, I lead monitoring, observability, and automation platforms that have significantly improved incident response and performance monitoring. My initiatives have garnered appreciation from senior leadership, including the CTO, for developing proactive alert systems that enhance operational visibility. I have orchestrated the design and deployment of cutting-edge AIOps solutions, integrating industry-leading tools to streamline processes and boost efficiency across diverse environments.

My technical proficiency extends to AWS cloud solutions, where I utilize services such as Lambda, S3, and EC2 to implement advanced reporting solutions. I am dedicated to identifying return on investment through monitoring and automation solutions, ultimately reducing downtime and operational costs. I thrive in collaborative environments, working closely with cross-functional teams to troubleshoot complex IT issues and deliver innovative solutions that optimize system performance.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

MSD International GmbH

Apr 2015 - Present (10 years 1 month)

Leading Monitoring, Observability & Automation Platform to improve incident response and enhance performance monitoring. Developed proactive alert solutions and orchestrated the deployment of AIOps solutions using industry-leading tools. Pioneered automation initiatives to streamline processes and boost operational efficiency.

Grafana Splunk AWS Ansible Automation Observability Incident Management Reporting

Senior Consultant

HCL Comnet

Sep 2010 - Jul 2015 (4 years 10 months)

Implemented and supported monitoring infrastructure for various clients using tools like BMC BCO and CA SOI. Designed event management systems and integrated monitoring solutions, ensuring effective incident management and service operations.

BMC Event Management Infrastructure Monitoring Incident Management Operations Integration Automation Client Services System Design

Senior System Administrator

HSBC Software Development India Pvt Ltd

May 2008 - Sep 2010 (2 years 4 months)

Designed reports for capacity planning and developed automation scripts for QA of BMC Patrol. Gained experience in job scheduling and monitoring through Control-M and Mainframe Monitoring.

BMC Automation Capacity Planning Scheduling QA System Administration Reporting Scripting

BMC Consultant

Suvin Technologies

Jul 2007 - May 2008 (10 months)

Provided production support for event management systems and developed monitoring scripts as per customer requests. Managed existing automated monitoring jobs and provided support for IBM Director infrastructure.

NetIQ App Manager Monitoring Production Automation Event Management Customer Support Systems Management Infrastructure

System Administrator

HSBC Software Development

Dec 2005 - Jul 2007 (1 year 7 months)

Provided support for BMC Patrol, setting up and monitoring systems for various applications on multiple server platforms. Configured customized monitoring for event logs and processes across UNIX and Windows servers.

BMC Unix Linux Windows Monitoring Event Management System Configuration Scripting Performance Monitoring

IT Operations Executive

Cognizant Technology Solutions

Mar 2005 - Dec 2005 (9 months)

Analyzed performance of applications using BMC Patrol and Mercury Topaz. Conducted Comprehensive Application Health Analysis involving system and root cause analysis.

BMC Performance Systems Analysis Root Cause Analysis Monitoring IT Operations Performance Analysis

Education

Degrees, certifications, and relevant coursework

Government Engineering College Bilaspur

Bachelor of Engineering, Information Technology

2000 - 2004

Grade: 68%

Completed a Bachelor of Engineering degree with a focus on Information Technology, achieving a degree aggregate of 68%. The program included various aspects of IT and engineering principles.

M.P. Board Bhopal

Senior Secondary Certificate, General Studies

1997 - 1999

Grade: 68%

Completed Senior Secondary Certificate with a focus on general studies, achieving a score of 68%. This education was crucial for pursuing higher education in engineering.

M.P. Board Bhopal

Higher Secondary Certificate, General Studies

1995 - 1997

Grade: 74%

Achieved Higher Secondary Certificate with a focus on general studies, obtaining a score of 74%. This education laid the foundation for further studies in engineering.