At Manulife, I lead regional infrastructure run operations for business-critical insurance systems across Asia, covering Windows and Linux servers, storage, network, and Azure/AWS platforms.
I manage approximately 20 infrastructure engineers across six countries and serve as the escalation lead for complex P1/P2 incidents. I also own ITIL problem management and root cause analysis, with action plans that reduced P1/P2 incidents year over year.
At Manulife, I maintain 98%+ SLA compliance and zero unplanned outages across major change windows. I automated business-as-usual server tasks using PowerShell and Ansible, reducing delivery cycle time by 30%.
Earlier, I administered and modernized VMware, server, storage, and backup environments at Dimension Data, DBS Bank (via Bhavyam), CSC, Hyderabad, and Bank of America. My certifications include Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), Microsoft Certified Systems Administrator (MCSA), and ITIL 4 Foundation.
