Vitória Migdady
@vitriamigdady
Customer Success Manager at Billor managing a portfolio of ~40 client accounts and using client feedback to improve service.
BrazilWhat I'm looking for
At Billor, I manage a portfolio of ~40 client accounts, using proactive engagement to support satisfaction and retention. I also use client feedback and performance data to guide service improvements and account strategy.
As Squad Leader – Account Manager at Billor, I led and mentored account managers, set targets, and coached team members. I also tracked revenue outcomes and unit economics and built onboarding for new team members.
At SoftExpert – Software for Excellence, I managed the customer lifecycle for international accounts in English, Spanish, and Portuguese, from onboarding through renewal. I drove renewals and identified expansion opportunities, while working across teams to resolve account issues.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Billor
Jan 2026 - Present (9 months)
Manage a portfolio of ~40 client accounts, maintaining high satisfaction and retention through proactive engagement. Use client feedback and performance data to guide service improvements and resolve issues cross-functionally.
Squad Leader – Account Manager
Billor
Dec 2025 - May 2026 (5 months)
Led and mentored a team of account managers, setting targets and coaching for performance. Tracked revenue outcomes and unit economics, and built onboarding for new team members.
Account Manager – Truck Dispatcher
Billor
Jun 2025 - May 2026 (11 months)
Negotiated freight rates with brokers to maximize per-mile revenue and total account value. Built long-term relationships with brokers and drivers, using operational data to adjust engagement strategies.
Managed the full customer lifecycle for international accounts in English, Spanish, and Portuguese. Drove contract renewals and identified expansion opportunities, influencing C-level stakeholders with data-driven insights.
Managed omnichannel support for a high-volume fintech platform, ensuring prompt response times and effective resolution. Consistently met KPI and OKR targets while training and mentoring team members.
Supported customer success operations with a sustained focus on retention and relationship management over 2+ years.
Education
Degrees, certifications, and relevant coursework
Universidade da Região de Joinville (UNIVILLE)
Bachelor of Law, International Law and Legal Studies
2022 -
Pursuing a Bachelor of Law with a focus on International Law and Legal Studies, expected to complete in 2027.
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Interested in hiring Vitória?
You can contact Vitória and 90k+ other talented remote workers on Himalayas.
Message VitóriaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
