Open to opportunities

Vishal Subramanium

@vishalsubramanium

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Dynamic Mandarin voice process professional passionate about customer experiences.

India

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What I'm looking for

I am looking for opportunities that allow me to leverage my Mandarin skills and customer service experience in a dynamic organization, fostering growth and collaboration.

I am a dynamic and skilled Mandarin voice process professional with a strong passion for delivering exceptional customer experiences. My journey began with a Bachelor's degree in Engineering, followed by a Master's in East Asian Studies, where I specialized in maritime security in the South China Sea and Indian Ocean. This educational background has equipped me with a deep understanding of cultural nuances and effective communication strategies.

Throughout my career, I have gained valuable experience in customer service and call center environments. I have worked with Sutherland Global Services, where I provided chat support in Mandarin, efficiently handling multiple inquiries and ensuring customer satisfaction. Additionally, as a freelance Chinese tour guide, I have designed personalized tours for visitors from China, facilitating seamless communication and enriching their experience in Delhi.

Experience

Work history, roles, and key accomplishments

Chinese Interpreter

Titan Company Limited

Jun 2024 - Jun 2024 (0 months)

Provided interpretation and translation services between Chinese Engineers and management in Tamil Nadu. This role involved bridging communication gaps to ensure smooth operations and understanding within the company's diverse workforce.

Interpretation Translation Mandarin Communication Technical Communication

Mandarin Customer Support

Bahwan Cyber Tech

Oct 2022 - Oct 2022 (0 months)

Handled calls in Mandarin Chinese to assist customers with inquiries, issues, and product support. This role required strong linguistic skills and problem-solving abilities to ensure customer satisfaction.

Customer Service Mandarin Product Support Problem Solving

Associate Mandarin

Sutherland Global Services Ltd

Feb 2021 - Mar 2021 (1 month)

Provided chat support to assist customers with their inquiries and resolve issues efficiently. Handled multiple chat sessions simultaneously, ensuring prompt and effective responses.

Chat Support Customer Service Multitasking Communication

Chinese Tour Guide

New Delhi Tour Guide

Jan 2019 - Present (6 years 6 months)

Designed and conducted personalised tours for individuals and groups visiting Delhi from China. Offered translation services and facilitated communication between English-speaking tourists and local vendors.

Translation Mandarin Customer Service Cultural Exchange

Education

Degrees, certifications, and relevant coursework

University of Delhi

Masters, East Asian Studies

Activities and societies: Participated in the 'Maritime security in South China sea and Indian ocean region' conference, organized by the Embassy of Japan and National Maritime Foundation.

Specialized in Chinese language and culture, focusing on East Asian studies. Researched maritime security in the South China Sea and Indian Ocean region.

Maharaja Engineering College

Bachelor of Engineering, Electronics and Communication

Completed a Bachelor of Engineering degree with a specialization in Electronics and Communication. Gained foundational knowledge in electronic systems and communication technologies.